Improving Competency Assessment for a National Oil Company – Malaysia
A National Oil Company (NOC) in Malaysia identified critical gaps in the consistency and accuracy of its competency assessment process. These inconsistencies limited the company’s ability to gain a clear understanding of workforce capabilities and to ensure effective talent development.
EnergyEdge’s Role
To strengthen the process, EnergyEdge partnered with a selected team from the NOC to design and implement improvements across a two-month engagement. The goal was to enhance process control, upskill assessors, and establish clearer competency evaluation standards across the organisation.
Key activities included:
- Conducting a situation analysis through in-depth stakeholder interviews
- Performing a SWOT analysis based on feedback from current and potential assessors
- Documenting an improved Competency Assessment Process, resulting in the following deliverables:
- Process Framework and Guidelines
- Self-Guide Refresher Booklet for Assessors
- Self-Guide Tutorial Booklet for Assessees
In addition, a 2-day Competency Assessment Process Control Workshop was delivered for selected NOC personnel to embed the new process and build internal capability.
Workshop Learning Outcomes
Participants in the workshop achieved the following:
- Identified gaps and concerns in the existing assessment system
- Developed a structured approach to competency management and assurance
- Understood the shift toward a job-based, comprehensive assessment model
- Gained hands-on experience in applying tools and methodologies to generate meaningful assessment reports
- Reviewed competency assessment best practices from leading organisations
Outcomes
- A consistent and standardised Competency Assessment Process tailored to the organisation’s needs
- Enhanced clarity and usability through customised guidebooks for both assessors and assessees
- Improved assessor readiness through focused training and practical process control exercises
- A stronger foundation for long-term competency assurance within the NOC
Conclusion
This initiative allowed the NOC to take a structured and proactive approach to workforce capability development by aligning internal processes with modern competency management practices.
To support similar organisational goals, we offer training programmes focused on competency-based assessment, process control, and workforce development. Contact us to explore available courses or custom in-house options.
